Your Shopping Cart

It appears that your cart is currently empty!

CONTINUE SHOPPING

Terms & Conditions

  • Warranty

Some of our products are backed with 3 months warranty starting from the original date of purchase. This warranty does not cover normal wear and tear, normal fading, alteration, abuse, misuse, accidents, negligence, or dissatisfaction with product choice. We respectfully reserve the right, at our option, to repair and replace the merchandise. If the product is no longer available, we reserve the right to substitute a comparable product. No Warranty claim is accepted without warranty card.   

 

  • Returns

You have 7 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.

  • Refunds

Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issue's policies.

  • Shipping

We can provide free returns on any order over USD50.00. For order under USD50 you will be responsible for the return shipping cost. If you receive a refund the cost of return shipping will be deducted from your refund.

  • Contact us

If you have any questions on how to return your item to us, contact us at sales@wemug.com.hk.
_____________________________________________________________________________

  • Shipping Terms

When Will My Order Be Delivered?

We will ship out your orders from our Hong Kong warehouse within 1-3 working days.

 

  • Delivery to Hong Kong: ship by SF Express
- Major commercial areas in Hong Kong Island 1-2 working days
- Other areas: 1 to 2 working days
*Shipments collected from or delivered to Hong Kong's residential address will be subject to HKD 20 surcharge. Shipments collected from or delivered to Hong Kong's Remote Areas will be subject to HKD 30 surcharge. 
  • Delivery to China: ship by SF Express

- Shenzhen, Guangzhou, Shanghai, Beijing -  2 to 3 working days
- Other areas: 3 to 5 working days

  • Delivery to TW and Macau

1 to 2 working days by SF Express

  • Delivery to other countries

- 7-14 workings days by Post office ECship. 
- For Courier delivery, please contact us to check the extra shipping cost.