Our Guarantee

We take great pride in the quality of our products and guarantee you will be satisfied with anything you purchase from wemug.com.hk. If for any reason, you're not completely satisfied with your purchase, please speak with us. 


Some of our products are backed with 90-day warranty starting from the original date of purchase. This warranty does not cover normal wear and tear, normal fading, alteration, abuse, misuse, accidents, negligence, or dissatisfaction with product choice. We respectfully reserve the right, at our option, to repair and replace the merchandise. If the product is no longer available, we reserve the right to substitute a comparable product.


Our travel series utilizes a coated waterproof material for maximum protection. Featuring a refined selection of thoughtfully designed men and women bags and small items, this durable outdoor collection comes with signature H.A.N.D finishes.


All WEMUG water bottles are BPA free products that do not contain suspected EDC materials, Bisphenol A and harmful plasticizer. This transparent BPA free bottle is safe to use to hold both hot and cold water along with a leak safe design. Lightweight with a simple design, this lovely bottle is easy to bring around.






The key to enjoying your product for a very long time is to follow the care instructions very carefully.



- Do not pour boiling or extremely hot liquid into the water bottle. doing so may cause burn injuries or other unexpected accidents. Do not close the lid immediately after pouring a hot beverage into the bottle allow the temperature to cool down by leaving the lid open for 4-5 minutes.

- Do not store in freeze to avoid damaging

- Do not subject to excessive weight or impact such as dropping from a height as this may damage the body

- When cleaning, avoid using nylon scouring pads or abrasive cleaners. Use a soft sponge.

- Wash thoroughly before first use



- Hand wash only

- Do not tumble try; do not iron

- Do not bleach; keep it dry after wash

- Possible color loss may result after soaking in water or rubbing