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Returns

As a friendly online business, we aim to provide a returns service that is totally hassle-free for you.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

- You have 7 days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.

Refunds

- Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issue's policies.

Shipping

We can provide free returns on any order over USD50.00. For order under USD49.99 you will be responsible for the return shipping cost. If you receive a refund the cost of return shipping will be deducted from your refund.

Contact us

If you have any questions on how to return your item to us, contact us at sales@wemug.com.hk.